Ellen L. wrote:
I am writing to let you know about the wonderful customer service that I've received at your store. Jagdish has worked with me a couple of times recently and has helped me immensly. He has assisted me regarding the small home improvement projects I have been working on by patiently listening, answering all of my questions, and making sure I have the right supplies and tools for the job. Jagdish is not only highly competent, he is very friendly and positive; something that seems to be rare in customer service these days.
I have dealt with different home improvement stores over the years and yours is truly the best. Not only will I be back for further projects, I will also recommend Jagdish and your store to my friends and family.
Meralee F. wrote:
“Just want to thank Dudley Joel for ensuring our custom closet doors were installed correctly & we were happy with the end result. August 2015, we’d placed an order for custom closet doors; but the doors that arrived were not correct (according to our contractor). In October 2015, Dudley Joel took the time to figure out how to solve the problem & we’re so happy with our closet doors. Dudley’s creativity & skill made such a difference. His service ethic was above & beyond. He was such a pleasure to work with, and we really appreciate his expertise & help. Thanks again!!”
Paul R. wrote:
“Dear Mr. Fritsche,
A remodeling project on our 25 year old Round Hill residence necessitated the re-installation of cedar siding. Already over budget due to contractor issues, I was dreading the additional cost of having our long-out-of-production ‘clear’ cedar profile (8’ x 1’– beaded edge) custom fabricated to match the rest of the house. Inquiries to several lumberyards confirmed my fears that our only solution would be prohibitively expensive.
On recommendation from contractor Robyn Kammerling, I contacted your firm to get some pricing, fully expecting a similar quote. Armed only with a small piece of old siding as an example, I was directed to the office of Linda Keffer who, in addition to posessing great people skills, provided a quote that was quite a pleasant surprise. She put me in touch with one of your company’s fabricators, a Mr. Abdelhak “Abdou” Essaisai, who walked me through the process of recreating our siding and answered ALL of my questions regarding clear vs. lower grade cedar planks.
Based on Abdou’s recommendation, we proceeeded with an agreement for material and custom milling. During the process, Linda kept us well-iniformed of the production schedule and even arranged for delivery— at a very reasonable cost— when it appeared that we would have difficulty getting the planks home. Upon receipt, I was amazed at the quality of the material and how precisely Abdou had recreated our original profile. Upon installation, our contractor couldn’t believe how well-matched the new planks were with the old ones and complemented our selection.
Please pass along a very heartfelt “well-done” to Linda Keffer and MR. Essaisai. Their dedication to our little project, outstanding customer service skills and woodworking craftsmanship are an asset to your company and should be commended. Be assured that we will be using and recommending Tart Lumber for our future home improvemnt needs.
With Thanks and Gratitude,